Alterations

Design and flavour alterations may be possible up to, but no later than one month before collection/delivery.

Cupcakes: You may alter the amount required up to 7 days before your collection day.

Please be aware that alterations may incur further charges and your balance will be adjusted accordingly.

If you have any questions or concerns regarding your order, please just call.  Orders should be placed a minimum of one month prior to you event.  Although it may be possible to complete your order sooner during quieter times, payments in full may be requested at the time of booking.

Booking and payments

Because ALL cakes are made to order and require some planning we would prefer as much notice as possible, although late bookings may be accommodated.

You order is only confirmed once a non-refundable deposit has been received and cleared.  Preferred payment is by bank transfer, PayPal or cash.

Final payment for your wedding cake is required 14 days prior to delivery/collection.  A reminder can be sent, if requested at the consultation. 

Final payment for your celebration cake or cupcakes can be made on the day by cash or via same day bank transfer.

If full payment is not received and cleared in our account before collection/delivery the cakes(s) will not be released.

Cheques cannot be used as final payment. 

Cancellation

Cancellation MUST be made in writing by letter to 8 Eastcroft Road, Ewell, Surrey, KT19 9TX or by email to joharpercakes@outlook.com and will only take effect from the date your letter or email has been received.

If you have to cancel your order for any reason we reserve the right to retain your non-refundable deposit.  This is to cover any special equipment/items already purchased, or for any work that has already been started, which is often the case with wedding cakes and large orders.

If you postpone your event we will do our very best to transfer your order providing the date is available, otherwise it shall be treated as a cancellation.  We retain the right to cancel the booking in VERY unusual circumstances that are beyond our control: such as fire or ill health, in which case a full refund of any monies received will be made. 

Privacy policy

In line with the new GDPR legislation which comes into force on 25th May 2018, we have updated our privacy policy. 

We care about your privacy and we take it very seriously, our policy covers all personal identifiable information we gather from you when an order is placed. 

The information we often collect includes name, address, email address, phone number, event date which is usually a birthday and delivery address.

We do not sell or share this information with any third party and only those involved with the order process will have access to this information.

The information provided when you place an order in not kept any longer than is necessary and is destroyed in a responsible manner.